Shipping Policy

  1. While Orient Retreat Wellness LLC strives to maintain it’s 1-3 business day average time-to-ship we make no guarantees and will accept no liability nor honor any claim towards ruminative action stemming from a longer than average time-to-ship. (Time-to-ship refers to the time period between the order placement and the handing of the product over to the carrier for transport.)
  2. Orient Retreat Wellness LLC will ship to any physical address in the US. Orient Retreat Wellness LLC will not ship to P.O. Boxes and will not ship outside of the US at this time. Each package requires signature confirmation therefore timely delivery requires that the customer make themselves available for its reception.
  3. Every products shipped from Orient Retreat Wellness LLC is ensured up to the full purchase price. It is Orient Retreat Wellness LLC’s responsibility to pursue any claim with the carrier. Please note that this is only applicable to the original shipment from Orient Retreat Wellness LLC to the customer and not for subsequent shipments for returns or repair.
  4. Orient Retreat Wellness LLC’s preferred carrier is USPS and all shipping will be competed through them unless otherwise specified. Orient Retreat Wellness LLC shipping prices may vary with those of their carrier. Orient Retreat Wellness LLC guarantees that the shipping cost will be accurately displayed for each purchase at the time of purchase from www.EnjoySpa.us
  5. All build and ship times are counted in business days only and correspond with those of USPS our preferred carrier. Orient Retreat Wellness LLC honors all holidays honored by our preferred carrier and follows a M-F work week.
  6. For information on returns information please visit out Returns Policy page.